John, a retail manager, needs to write clear emails. He must summarize key points to solve urgent problems quickly. Mia helps him with the email writing process.
Vocabulary:
Urgent: very important and needing quick action
Refund: money given back to a customer
Summarize: to give the main points briefly
Inconvenience: a problem or difficulty caused to someone
Process: to handle or complete a task
Practice more with this lesson:
