Sarah and Daniel work at a busy dental office. They talk about patient complaints and fixing appointment schedules. They want to help patients during peak hours.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Appointment: A scheduled time to see a doctor or dentist.
Schedule: A plan of times for events or appointments.
Urgent: Needing quick or immediate action.
Reminder: A message to help someone remember something.
Practice more with this lesson:
