Paul is a retail manager. He talks to Mia about a VIP customer’s problem. They discuss how to fix it quickly.
Vocabulary:
Escalate: To raise a problem to a higher level
Vip: Very important person
Priority: Something that is more important and should be done first
Refund: Money given back for a wrong product or service
Replacement: Something given instead of a wrong or broken item
Practice more with this lesson:
