Olivia trains Paul on how to apologize to customers during busy times. They practice offering compensation politely. This helps keep customers happy when deliveries are late.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: When something happens later than planned.
Polite: Showing good manners and respect.
Busy: Having a lot to do or many people around.
Practice more with this lesson:
