English Lessons

Vocabulary Flashcards and Quiz of Escalating a VIP Customer Issue – English for Retail Manager – Advanced Level

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by

Michael Carter
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Escalate
To raise a problem to a higher level
VIP
Very important person
Priority
Something that is more important and should be done first
Refund
Money given back for a wrong product or service
Replacement
Something given instead of a wrong or broken item

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
VIP
Priority
Refund
Replacement
Something that is more important and should be done first
Money given back for a wrong product or service
To raise a problem to a higher level
Something given instead of a wrong or broken item
Very important person

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?
4. What does “VIP” mean?
5. What does “Priority” mean?
6. What does “Refund” mean?
7. What does “Replacement” mean?

Practice more with this lesson: