English Lessons

Vocabulary Flashcards and Quiz of Escalating a VIP Customer Issue โ€“ English for Retail Manager โ€“ Advanced Level

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by

Michael Carter
in
Escalate
To raise a problem to a higher level
VIP
Very important person
Priority
Something that is more important and should be done first
Refund
Money given back for a wrong product or service
Replacement
Something given instead of a wrong or broken item

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Escalate
VIP
Priority
Refund
Replacement
Something given instead of a wrong or broken item
Money given back for a wrong product or service
Very important person
Something that is more important and should be done first
To raise a problem to a higher level

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œEscalateโ€ mean?
4. What does โ€œVIPโ€ mean?
5. What does โ€œPriorityโ€ mean?
6. What does โ€œRefundโ€ mean?
7. What does โ€œReplacementโ€ mean?

Practice more with this lesson:


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