Daniel is a public relations officer. He talks to Emma, a senior manager. They discuss a customer’s complaint and how to fix it.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a loss.
Refund: Money returned to a customer.
Report: A written or spoken description of events.
Complaint: A statement about a problem or fault.
Practice more with this lesson:
