Coordinating Next Steps in Team Collaboration – English for Customer Service Representative – Advanced Level

Michael and Linda discuss their next steps. They work with different teams to solve a customer issue. They confirm tasks and deadlines clearly.

🎧 Coordinating Next Steps in Team Collaboration
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Vocabulary:

Collaboration: Working together to achieve a goal

Timeline: A schedule of when tasks should be done

Reminder: A message that helps you remember something

Invoice: A bill for goods or services

Feedback: Information about how well something is done


Practice more with this lesson:


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