Sophia trains Mark about a tough client. They discuss how to manage client complaints. Mark learns new ways to handle problems calmly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Repair: To fix something that is broken or damaged.
Patient: Able to stay calm and not get angry quickly.
Approve: To officially agree or allow something.
Update: To give the latest information about something.
Practice more with this lesson:
