Technical Support: Handling Negative Feedback at a Hotel – English for Hotel Receptionist – Advanced Level

Daniel is a hotel receptionist. Olivia gave negative feedback. Daniel listens and summarizes the main points.

🎧 Technical Support: Handling Negative Feedback at a Hotel
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Vocabulary:

Feedback: Information about reactions to a product or service

Receptionist: A person who greets and helps visitors

Summarize: To give a short explanation of the main points

Noisy: Making a lot of loud or unpleasant sounds

Improve: To make something better


Practice more with this lesson:


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