Olivia is training Paul to be a hotel receptionist. They discuss how to handle complaints by checking details carefully. This helps Paul learn good customer service skills.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Guest: A person who stays at a hotel.
Booking: An arrangement to stay at a hotel.
Solution: A way to fix a problem.
Polite: Showing good manners and respect.
Practice more with this lesson:
