John helps Sophia, a VIP customer, with a technical issue. They discuss how to fix the problem. John confirms the next steps to solve it.
Vocabulary:
Crash: When a program stops working suddenly.
Patch: A small update to fix software problems.
Update: A new version of software or data.
Version: A specific form of software or program.
Restart: To turn a computer off and on again.
Practice more with this lesson:
