Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Hotel Receptionist - English for Hotel Receptionist - Easy Level

Complaint

A statement that something is wrong or not good.

Guest

A person who stays at a hotel.

Booking

An arrangement to stay at a hotel.

Solution

A way to fix a problem.

Polite

Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Guest

Booking

Solution

Polite

A person who stays at a hotel.

A statement that something is wrong or not good.

A way to fix a problem.

Showing good manners and respect.

An arrangement to stay at a hotel.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Guest” mean?

5. What does “Booking” mean?

6. What does “Solution” mean?

7. What does “Polite” mean?

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Hotel Receptionist – English for Hotel Receptionist – Easy Level