English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Hotel Receptionist – English for Hotel Receptionist – Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Guest
A person who stays at a hotel.
Booking
An arrangement to stay at a hotel.
Solution
A way to fix a problem.
Polite
Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Guest
Booking
Solution
Polite
A way to fix a problem.
A statement that something is wrong or not good.
An arrangement to stay at a hotel.
A person who stays at a hotel.
Showing good manners and respect.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Guest” mean?
5. What does “Booking” mean?
6. What does “Solution” mean?
7. What does “Polite” mean?

Practice more with this lesson:


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