Paul and Laura discuss a complaint from a client. Paul wants more details before talking to senior management. Laura agrees and they plan their next steps.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Details: Small pieces of information about something.
Presentation: A talk or show that explains something.
Management: People who are in charge of a group or company.
Response: An answer or reaction to something.
Practice more with this lesson:
