Vocabulary Flashcards and Quiz of Handling Complaints and Coordinating Teams โ€“ English for Customer Service Representative โ€“ Medium Level

Complaint
A statement that something is wrong.
Reassure
To make someone feel less worried.
Delay
To make something happen later than planned.
Replacement
Something that takes the place of another.
Coordinate
To work together with others to do something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Reassure
Delay
Replacement
Coordinate
To make something happen later than planned.
Something that takes the place of another.
To make someone feel less worried.
A statement that something is wrong.
To work together with others to do something.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œReassureโ€ mean?
5. What does โ€œDelayโ€ mean?
6. What does โ€œReplacementโ€ mean?
7. What does โ€œCoordinateโ€ mean?

Practice more with this lesson:


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