Paul is a customer service representative. He talks with Sophia, a client who has a problem. Paul reassures her and works with other teams to solve the issue.
Vocabulary:
Complaint: A statement that something is wrong.
Reassure: To make someone feel less worried.
Delay: To make something happen later than planned.
Replacement: Something that takes the place of another.
Coordinate: To work together with others to do something.
Practice more with this lesson:
