James talks to Olivia about a VIP customer’s complaint. They discuss how to clarify the customer’s expectations. They want to solve the problem quickly and politely.
Vocabulary:
Complaint: A statement that something is wrong.
Expectation: What someone thinks will happen.
Polite: Showing good manners.
Revision: A change to improve something.
Communication: Sharing information with others.
Practice more with this lesson:
