Vocabulary Flashcards and Quiz of Writing Follow-Up Emails After a Service Failure โ€“ English for Chemist โ€“ Advanced Level

Apology
A statement saying sorry for a mistake.
Supplier
A person or company that provides goods.
Replacement
Something given instead of a broken item.
Confirmation
A statement that something is true or will happen.
Professional
Showing skill and polite behavior at work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apology
Supplier
Replacement
Confirmation
Professional
Showing skill and polite behavior at work.
A person or company that provides goods.
Something given instead of a broken item.
A statement saying sorry for a mistake.
A statement that something is true or will happen.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œApologyโ€ mean?
4. What does โ€œSupplierโ€ mean?
5. What does โ€œReplacementโ€ mean?
6. What does โ€œConfirmationโ€ mean?
7. What does โ€œProfessionalโ€ mean?

Practice more with this lesson:


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