Mia and Daniel discuss how to write emails after a problem with a chemical order. They focus on asking clear questions to solve the issue quickly.
Vocabulary:
Apology: A statement saying sorry for a mistake.
Supplier: A person or company that provides goods.
Replacement: Something given instead of a broken item.
Confirmation: A statement that something is true or will happen.
Professional: Showing skill and polite behavior at work.
Practice more with this lesson:
