Sophia and Paul talk about a customer’s complaint. They discuss how to solve the problem. They want to close the conversation nicely.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Transaction: A business deal or action with money.
Fix: To repair or correct a problem.
Follow up: To check again or continue after first action.
Customer: A person who buys goods or services.
Practice more with this lesson:
