Laura, an archivist, talks to Daniel, a VIP customer. Daniel has a complaint about a document. Laura listens and ends the talk politely.
Vocabulary:
Complaint: A statement that something is wrong.
Archivist: A person who manages important documents.
Mistake: An error or something incorrect.
Patience: The ability to wait calmly.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
