English Lessons

Vocabulary Flashcards and Quiz of Apologizing and Offering Compensation After a Service Failure – English for Wedding Planner – Advanced Level

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by

Michael Carter
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Apologize
To say sorry for a mistake or problem
Compensation
Something given to make up for a loss or problem
Refund
Money returned to someone because of a problem
Disappointed
Feeling sad because something did not happen as expected
Trust
Belief that someone is honest and reliable

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Refund
Disappointed
Trust
Something given to make up for a loss or problem
Feeling sad because something did not happen as expected
Money returned to someone because of a problem
To say sorry for a mistake or problem
Belief that someone is honest and reliable

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Refund” mean?
6. What does “Disappointed” mean?
7. What does “Trust” mean?

Practice more with this lesson: