Olivia, a warehouse manager, talks to Kevin, a VIP customer. She apologizes for a mistake and offers compensation. They discuss how to solve the problem quickly.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: To make something late or slow.
Order: A request to buy something.
Discount: A reduction in price.
Practice more with this lesson:
