Emily is a waiter dealing with a customer’s complaint. She talks to Daniel and other teams to solve the problem. They work together to make the customer happy.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Refund: Money given back for something unsatisfactory.
Discount: A reduction in price.
Teamwork: Working together to achieve a goal.
Customer: A person who buys goods or services.
Practice more with this lesson:
