Emily and William talk about a customer’s complaint. William is a waiter who wants to fix the problem. They check the details carefully.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Service: Help or work done for customers.
Kitchen: The place where food is cooked in a restaurant.
Customer: A person who buys or uses a service.
Offer: To give something to someone.
Practice more with this lesson:
