James is a waiter handling a customer’s complaint. Olivia is upset about her meal. James tries to explain and then escalates the issue to his manager.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Escalate: To make a problem more serious by asking for help.
Manager: A person in charge of workers or a place.
Kitchen: The place where food is cooked in a restaurant.
Disappointed: Feeling sad because something is not as expected.
Practice more with this lesson:
