Robert and Sarah discuss a recent problem with a veterinary service. They talk about fixing the issue and making new agreements. They want to find a good solution for both.
Vocabulary:
Refund: Money given back for a service not done well
Treatment: Medical care given to a patient
Follow-up: A later check to see if a problem is fixed
Schedule: To plan a time for something to happen
Discount: A reduction in the usual price
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