Mark and Emily talk about a complaint from a pet owner. They discuss how to understand and solve the problem. They want to work well even when working from home.
Vocabulary:
Complaint: A statement that something is wrong.
Advice: Suggestions to help someone.
Clarify: Make something clear or easy to understand.
Follow-up: An action done after the first one.
Expectation: What someone thinks will happen.
Practice more with this lesson:
