David is a UX designer. He talks with Sophia about handling complaints. They discuss how to manage objections during busy hours.
Vocabulary:
Complaint: A statement about something wrong or bad.
Objection: A reason for disagreeing or refusing.
Calm: Not angry or upset.
Chatbot: A computer program that talks with people.
Polite: Showing good manners and respect.
Practice more with this lesson:
