Emma trains Michael on how to end a talk well after a problem. They discuss polite ways to close a conversation with customers. The focus is on being clear and kind.
Vocabulary:
Apologize: To say sorry for a mistake.
Sincere: Genuine and honest feelings.
Concern: A worry or problem someone has.
Patience: The ability to wait calmly.
Feedback: Information about how well something works.
Practice more with this lesson:
