Kevin and Jessica discuss a recent service failure. They review the project and set clear expectations. The goal is to improve the user experience.
Vocabulary:
Service failure: When a service does not work as expected.
User experience: How a person feels when using a product.
Interface: The part of a system users interact with.
Testing: Checking a product to find problems.
Communication: Sharing information between people or groups.
Practice more with this lesson:
