English Lessons

Vocabulary Flashcards and Quiz of Negotiating Contracts After a Service Failure – English for Tour Guide – Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Root cause
The main reason why a problem happens.
Penalty
A punishment for not following rules.
Caterer
A person or company that provides food.
Reputation
What people think about someone or something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Root cause
Penalty
Caterer
Reputation
The main reason why a problem happens.
A person or company that provides food.
What people think about someone or something.
A statement about something wrong or bad.
A punishment for not following rules.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Root cause” mean?
5. What does “Penalty” mean?
6. What does “Caterer” mean?
7. What does “Reputation” mean?

Practice more with this lesson: