Laura and Kevin discuss a recent problem during a tour. They want to find the root cause and fix the contract. They work together to improve the service for next time.
Vocabulary:
Complaint: A statement about something wrong or bad.
Root cause: The main reason why a problem happens.
Penalty: A punishment for not following rules.
Caterer: A person or company that provides food.
Reputation: What people think about someone or something.
Practice more with this lesson:
