English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Urgent Requests as a Tour Guide – English for Tour Guide – Advanced Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not good.
Delay
To make something happen later than planned.
Refund
Money given back for a problem or mistake.
Summarize
To give the main points in a short way.
Concern
A feeling of worry or care about something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Refund
Summarize
Concern
Money given back for a problem or mistake.
To give the main points in a short way.
A feeling of worry or care about something.
To make something happen later than planned.
A statement that something is wrong or not good.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Delay” mean?
5. What does “Refund” mean?
6. What does “Summarize” mean?
7. What does “Concern” mean?

Practice more with this lesson:


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