English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints and Urgent Requests as a Tour Guide โ€“ English for Tour Guide โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good.
Delay
To make something happen later than planned.
Refund
Money given back for a problem or mistake.
Summarize
To give the main points in a short way.
Concern
A feeling of worry or care about something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Delay
Refund
Summarize
Concern
A statement that something is wrong or not good.
A feeling of worry or care about something.
To make something happen later than planned.
To give the main points in a short way.
Money given back for a problem or mistake.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œDelayโ€ mean?
5. What does โ€œRefundโ€ mean?
6. What does โ€œSummarizeโ€ mean?
7. What does โ€œConcernโ€ mean?

Practice more with this lesson:


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