Sarah and Kevin discuss a complaint from a tourist. They need to handle an urgent request carefully. They focus on summarizing key points to solve the problem.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Delay: To make something happen later than planned.
Refund: Money given back for a problem or mistake.
Summarize: To give the main points in a short way.
Concern: A feeling of worry or care about something.
Practice more with this lesson:
