Mia trains John on how to handle difficult questions from tourists. She explains when and how to escalate issues to a supervisor. John listens and asks questions to understand better.
Vocabulary:
Escalate: To pass a problem to a higher level for help
Supervisor: A person who manages or helps staff
Polite: Showing good manners and respect
Uncertain: Not sure or confident about something
Follow up: To check again or get more information later
Practice more with this lesson:
