Sophia and Daniel discuss a recent negative review from a client. Sophia wants to reassure Daniel and find a solution. They talk about how to handle the situation calmly and professionally.
Vocabulary:
Feedback: Information about how good or bad something is.
Reputation: What people think about someone or something.
Apologize: To say sorry for a mistake or problem.
Solution: A way to fix a problem.
Professional: Showing skill and good behavior at work.
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