Handling Complaints During Peak Hours – English for Tour Guide – Medium Level

William is a tour guide. Sarah is a visitor. They talk about a problem during a busy time.

🎧 Handling Complaints During Peak Hours
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Vocabulary:

Complaint: A statement that something is wrong or not good.

Peak: The time when something is busiest or most active.

Tour: A trip to see places or learn about something.

Available: Able to be used or gotten.

Follow-up: An action or question that comes after an earlier one.


Practice more with this lesson:


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