English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Therapist – English for Therapist – Advanced Level

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by

Michael Carter
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Complaint
A statement about something wrong or bad.
Apology
Saying sorry for a problem or mistake.
Empathy
Understanding and sharing another person’s feelings.
Professional
Showing skill and good behavior at work.
Confident
Feeling sure about your abilities.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apology
Empathy
Professional
Confident
Saying sorry for a problem or mistake.
Showing skill and good behavior at work.
Feeling sure about your abilities.
Understanding and sharing another person’s feelings.
A statement about something wrong or bad.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apology” mean?
5. What does “Empathy” mean?
6. What does “Professional” mean?
7. What does “Confident” mean?

Practice more with this lesson: