Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Therapist - English for Therapist - Advanced Level

Complaint

A statement about something wrong or bad.

Apology

Saying sorry for a problem or mistake.

Empathy

Understanding and sharing another person’s feelings.

Professional

Showing skill and good behavior at work.

Confident

Feeling sure about your abilities.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Complaint

Apology

Empathy

Professional

Confident

A statement about something wrong or bad.

Feeling sure about your abilities.

Understanding and sharing another person’s feelings.

Showing skill and good behavior at work.

Saying sorry for a problem or mistake.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?

4. What does “Apology” mean?

5. What does “Empathy” mean?

6. What does “Professional” mean?

7. What does “Confident” mean?

Vocabulary Flashcards and Quiz of Handling Complaints When Onboarding a New Therapist – English for Therapist – Advanced Level