Linda helps Daniel, a new therapist, learn how to close conversations professionally. They practice handling complaints from clients. This helps Daniel feel confident in his new role.
Vocabulary:
Complaint: A statement about something wrong or bad.
Apology: Saying sorry for a problem or mistake.
Empathy: Understanding and sharing another person’s feelings.
Professional: Showing skill and good behavior at work.
Confident: Feeling sure about your abilities.
Practice more with this lesson:
