Handling Complaints After a Service Failure – English for Therapist – Medium Level

Daniel is a therapist. Emily is unhappy with the last session. They talk to solve the problem.

🎧 Handling Complaints After a Service Failure
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Vocabulary:

Complaint: A statement about something wrong or bad.

Session: A time set for a meeting or activity.

Rushed: Done too quickly without enough care.

Understanding: The ability to listen and care about feelings.

Comfortable: Feeling relaxed and free from pain or worry.


Practice more with this lesson:


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