English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints Professionally in Taxi Service – English for Taxi Driver – Advanced Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not good.
Apologize
To say sorry for a mistake or problem.
Feedback
Information about how good or bad something is.
Solution
A way to fix a problem.
Tension
Feeling of stress or nervousness between people.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Feedback
Solution
Tension
To say sorry for a mistake or problem.
Information about how good or bad something is.
A statement that something is wrong or not good.
A way to fix a problem.
Feeling of stress or nervousness between people.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Feedback” mean?
6. What does “Solution” mean?
7. What does “Tension” mean?

Practice more with this lesson: