David, a taxi driver, talks to Mia, a senior manager. He explains how he handles complaints from passengers. They discuss closing conversations politely.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Feedback: Information about how good or bad something is.
Solution: A way to fix a problem.
Tension: Feeling of stress or nervousness between people.
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