Vocabulary Flashcards and Quiz of Training New Staff: Handling a Difficult Client - English for Store Clerk - Easy Level

Polite

Showing good manners and respect

Firm

Strong and steady, not weak

Calm

Not angry or upset

Rules

Instructions to follow

Tone

The way words sound when spoken

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Polite

Firm

Calm

Rules

Tone

Instructions to follow

Not angry or upset

Strong and steady, not weak

Showing good manners and respect

The way words sound when spoken

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Polite” mean?

4. What does “Firm” mean?

5. What does “Calm” mean?

6. What does “Rules” mean?

7. What does “Tone” mean?

Vocabulary Flashcards and Quiz of Training New Staff: Handling a Difficult Client – English for Store Clerk – Easy Level