English Lessons

Vocabulary Flashcards and Quiz of Training New Staff: Handling a Difficult Client – English for Store Clerk – Easy Level

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by

Michael Carter
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Polite
Showing good manners and respect
Firm
Strong and steady, not weak
Calm
Not angry or upset
Rules
Instructions to follow
Tone
The way words sound when spoken

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Polite
Firm
Calm
Rules
Tone
Not angry or upset
The way words sound when spoken
Strong and steady, not weak
Instructions to follow
Showing good manners and respect

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Polite” mean?
4. What does “Firm” mean?
5. What does “Calm” mean?
6. What does “Rules” mean?
7. What does “Tone” mean?

Practice more with this lesson: