Linda is a store clerk who receives negative feedback from a customer. She wants to understand the problem clearly. James helps her summarize the key points to improve communication.
Vocabulary:
Feedback: Information about how good or bad something is.
Summarize: To give a short statement of the main points.
Customer: A person who buys goods or services.
Service: Help or work done for others.
Response: A reply or reaction to something.
Practice more with this lesson:
