James is a store clerk. Sarah is a customer. Sarah has a complaint, and James tries to help her despite limited resources.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Refund: Money given back for a returned product.
Stock: Goods available for sale in a store.
Compensation: Something given to make up for a problem.
Receipt: A paper that shows proof of purchase.
Practice more with this lesson:
