Emma is a store clerk helping a VIP customer. The customer has a problem that Emma cannot solve alone. She decides to get help from her manager, Daniel.
Vocabulary:
Vip: A very important person.
Escalate: To raise a problem to a higher level.
Replace: To give something new instead of a broken one.
Inconvenience: A problem that causes difficulty or trouble.
Patience: The ability to wait calmly.
Practice more with this lesson:
