Olivia and Kevin finish a support call. They fix a misunderstanding about the software. They end the call politely.
Vocabulary:
Confusion: A state of not understanding something.
Clarify: To make something clear or easier to understand.
Feature: A part or function of a software or product.
Appreciate: To be thankful for something.
Ticket: A record of a support request or problem.
Practice more with this lesson:
