Sarah and Michael talk about writing an email. They discuss how to apologize and offer compensation after a problem. The goal is to fix the mistake and keep the customer happy.
Vocabulary:
Apologize: to say sorry for a mistake
Compensation: something given to make up for a problem
Refund: money given back to a customer
Polite: showing good manners and respect
Problem: a difficulty or mistake that needs fixing
Practice more with this lesson:
