English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints During Peak Hours โ€“ English for Social Media Manager โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not good
Summarize
To give the main points in a short way
Template
A pre-made format used to create messages quickly
Polite
Showing good manners and respect
Follow-up
An action taken after the first response

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Summarize
Template
Polite
Follow-up
A pre-made format used to create messages quickly
To give the main points in a short way
A statement that something is wrong or not good
An action taken after the first response
Showing good manners and respect

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œSummarizeโ€ mean?
5. What does โ€œTemplateโ€ mean?
6. What does โ€œPoliteโ€ mean?
7. What does โ€œFollow-upโ€ mean?

Practice more with this lesson:


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