Linda and Michael discuss how to manage customer complaints. They focus on summarizing key points quickly. This helps during busy times on social media.
Vocabulary:
Complaint: A statement that something is wrong or not good
Summarize: To give the main points in a short way
Template: A pre-made format used to create messages quickly
Polite: Showing good manners and respect
Follow-up: An action taken after the first response
Practice more with this lesson:
